Shibuya Laundry wanted to take a moment to say thank you to everyone who's been showing support to our business in this challenging time.
For weeks now, the entire world is adapting to a new normal. It has been difficult for us to deal with the changes, and we're hoping it'll be over soon.
Be prepared for delays
Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.
We're closely communicating with our partners like Bella+Canvas to make sure they can supply us with adequate stock levels from their distributed network of wholesalers. We're also glad to report that we're seeing a surge in orders, which means that our customers are doing well. We hope that you're able to be more patient than we usually expect from our customers, as even Amazon has expressed that it's experiencing delays of up to 1 month.
Estimates are current as of March 01, 2021. We are looking at:
● Shirts, long-sleeves and hoodies: 4-13 business days
● Mugs: 15-20 business days
● Acrylic lamps: 10-27 business days
I know this isn't what you guys are used to, so I'm grateful for your patience as you continue coming back to our brand and enjoying our products.
Thanks again, and, most importantly, stay safe
How Shibuya Laundry is adapting to Covid-19
Shibuya Laundry works with a fulfillment partner around the world to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on. Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you. Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.
The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual. We’re actively communicating with our fulfillment partner and following the latest news on Covid-19. Please follow our FAQ where we share current updates: https://shibuyalaundry.com/pages/faq. This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe.